1. Absolutely "No Unconditional Returns" Policy (Food Safety Exemption)
As electrolyte powder is a food/dietary supplement product that is directly consumed, we must explicitly state: "For food safety and hygiene reasons, once the outer packaging's shrink wrap is broken or the tamper-evident seal is damaged, we do not accept any form of return or exchange."
2. Exchange Only for "Defects/Damage" (With a Strict Reporting Window)
We make it clear that after-sales service is only available for physical damage upon receipt (e.g., packaging air leaks, crushed cartons causing broken sachets) or foreign matter inside the pouch. A short reporting window must be set, for example: "Please contact our customer service with photos within 48 hours of package delivery (as per the carrier's tracking timestamp). Requests made after this deadline will not be honored."